Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Novaco. We want to make sure your order reaches you as quickly and safely as possible.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Domestic Shipping Standard and express shipping options are available at checkout. Rates and estimated delivery times are calculated based on your location.

International Shipping We ship to over 27 countries worldwide via USPS or DHL Express. Delivery typically takes 7–21 business days. International customers are responsible for any customs duties or import fees upon delivery.

Order Tracking Once dispatched, you'll receive a confirmation email with a tracking number to follow your order online.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us immediately and we'll resolve it as quickly as possible.