Frequently Asked Questions
Orders & Shipping
How long does delivery take? Orders are processed within 1–3 business days. Domestic delivery typically takes 3–7 business days. International orders ship to 27+ countries via USPS or DHL Express and arrive within 7–21 business days.
How do I track my order? Once your order ships, you'll receive a tracking number by email. You can also visit our
Do you ship internationally? Yes! We ship to 27+ countries. Please note that international customers are responsible for any customs duties or import taxes applicable in their country.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery. Items must be in their original condition with tags and packaging intact. EU customers have a 14-day cooling-off period.
How do I start a return? Email us at novacooutlet@gmail.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund? Refunds are processed within 10 business days after we receive and approve your return.
Payments
What payment methods do you accept? We accept all major credit and debit cards, as well as PayPal and other secure payment options at checkout.
Is my payment information secure? Yes. All transactions are encrypted and processed through a secure, PCI-compliant payment gateway.
Products
Are your products high quality? Every product in our range is carefully curated to meet our premium standards. We source from trusted suppliers to ensure quality and durability.
Can I cancel or change my order? Please contact us as soon as possible at novacooutlet@gmail.com. We'll do our best to accommodate changes before your order is dispatched.